House Manager

Position Overview

The House Manager is a shift supervisor for CST shows and events.  This person ensures that all Guest Services staff are delivering world-class, welcoming customer service.  This individual works with box office and stage management to start each performance or event on-time, seeing that patrons are safe and comfortable at all times.

Reports to:

  • Front of House Coordinator

 

Manages:

  • Guest Service Associates in front of house 

  

Essential Functions

Prepare the theater and staff to receive patrons

  • Be chiefly responsible for that performance’s audience and front of house.
  • Check in staff and volunteers
  • Train new group of volunteers each shift
  • Ensure facility is clean and in good repair; contacting appropriate personnel to remedy any problems
  • Become familiar with each seating chart, events occurring around the same time as the performance, available seats, patrons with special needs, groups, etc  and brief FOH staff accordingly.
  • Greet and orient Saints volunteers.

 

Opening house and lobby

  • Make sure facility is ready and all staff is in place before opening lobby.
  • As patrons arrive, remain vigilant and available to help with customer service needs.
  • Supervise and communicate with FOH staff.
  • Coordinate house opening with Stage Manager.
  • Liaise with box office regarding will call, ticketing, and reseating.
  • Ensure all patrons with special needs  are served appropriately.

 

Manage FOH during performance

  • Supervise FOH staff.
  • Serve as primary FOH leader for production, box office, and other staff.
  • Lead response to unexpected customer service issues and emergency.
  • Lead emergency evacuation of patrons if required.

 

Close out performance

  • Be available for patron comments and concerns as the audience exits.
  • File front of house report.
  • Coordinate closing the building with other staff when appropriate.
  • Dismiss front of house staff.

 

Other duties as assigned.

Requirements
Skills & Qualifications: 

Required Licenses/Certifications

  • Basset Certification (or willingness to acquire)
  • First Aid/CPR/AED certification (or willingness to acquire)

 

Abilities

  • Evident enthusiasm to be of service to others.
  • Poise, diplomacy, and tact under pressure and in sensitive situations.
  • Attention to detail
  • Inclination to take initiative, collaborate, and delegate  to solve problems
  • Thorough understanding of theater etiquette, both front and back of house

 

Physical Requirements

  • Must be able to walk and stand for up to 4 hours at a time.

 

To Apply: 

To be considered for this position, please submit your resume, three references, and a brief cover letter describing your interest and experience to jobs@chicagoshakes.com. Candidates of interest will be contacted by a representative of the Theater; no phone calls, please.  Chicago Shakespeare is committed to building diversity and inclusion onstage and throughout the organization.   We especially encourage individuals from underrepresented groups to apply.

 

Contact Information